Privacy Policy

How Advantage Sentinel protects and uses information

This policy explains what information we collect, how we use it, and how we keep it safe.

1. Introduction

Advantage Sentinel ("we", "our", or "us") provides AI-powered call analysis tools designed to help organizations improve call quality, monitor regulatory compliance, and enhance customer interactions.

This Privacy Policy explains how we collect, use, and safeguard information when users visit our website or use our services.

2. Information We Collect

A. Information provided by users

We may collect information you voluntarily provide, including:

  • Name
  • Email address
  • Company name
  • Phone number
  • Any information submitted through contact forms or demo requests

B. Data processed through the service

Our services may process call recordings, transcripts, and related metadata provided by our customers for the purpose of call analysis and quality assurance.

Advantage Sentinel does not own this data and processes it solely on behalf of the customer providing the recordings. This protects you legally.

3. How We Use Information

We may use collected information to:

  • Provide and operate our services
  • Analyze call recordings and generate reports
  • Improve platform performance and reliability
  • Respond to inquiries and provide support
  • Maintain security and prevent fraud

4. Data Security

We implement reasonable technical and organizational safeguards designed to protect information from unauthorized access, disclosure, or misuse.

These safeguards may include encryption, secure infrastructure, and restricted access to sensitive data.

5. Data Sharing

We do not sell personal information.

We may share information only with trusted service providers that assist in operating our platform (such as cloud hosting providers), or when required by law.

6. Data Retention

We retain information only for as long as necessary to provide our services or fulfill legal obligations.

Customers may request deletion of their data at any time.

7. HIPAA / Healthcare Disclaimer

Advantage Sentinel is designed to analyze call recordings provided by our customers. Customers are responsible for ensuring that they have appropriate authorization to share such recordings with our platform and that their use complies with applicable laws and regulations, including healthcare privacy requirements.

We do not claim full HIPAA compliance unless explicitly stated and contracted.

8. Cookies

Our website may use cookies or similar technologies to improve user experience, analyze site traffic, and maintain security.

9. Updates to the policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

10. Contact information

If you have questions about this Privacy Policy, please contact:

Advantage Sentinel
Email: privacy@advantagesentinel.com